Local Senior Citizens - Senior Citizen Information for Hatton Textiles

I feel the need to add this review because of some of the silly comments being made here. I am not affiliated with the practice (if I were my professional standards would prevent me commenting.) Doctors: Helpful, friendly, kind and understanding. Having said which. Receptionists: Excellent at triage, and very helpful. The surgery appears to be trying to do more with less, and does a good job at it. I feel a particularly strong need to point out that healthcare navigators will be bound by the same legal and ethical standards as the doctors. The hippocratic oath has nothing directly to say about privacy. Modern doctors do not swear it in some ancient form.

My experiences with Mount Pleasant have generally been very positive, but twice lately I have had phone conversations with GPs which, I felt, left a lot to be desired. The first time, I rang the surgery because I was having pain for which there was no obvious cause. I explained this to the (very helpful) ‘healthcare navigator’, who promised a call from a GP. Fine, and the call came quickly, but his first words ‘Yer all right?’, left me somewhat nonplussed. I would have preferred something along the lines of ‘Hello, I’m Doctor ---. I understand that you have been experiencing pain - would you like to tell me a little about it?’ My hearing is good, but the subsequent mumbling from this GP was difficult to decipher and at the end of the call, I put down the phone bewildered and angry. On the second occasion, the surgery rang me about the results of a recent blood test, and promised a call from a GP to explain the implications of this. The call duly came. I greeted the GP and he responded by saying ‘What can I do for you?’ Leaving me to explain why HE was ringing ME! Surely a quick look at my record would have prepared him? A little preparation, improved telephone manner, clear speech. These things would make such a difference – and at no cost at all to the practice! Food for thought, perhaps?

Fantastic service

I got to admit this surgery really surprised me. The staff is absolutely fab! I been struggling to find decent people to perform blood draw on me. I'm very difficult patient. Usually through years of trying different gp's and even seeking professional's at hospitals, blood draws ended always up in disappointment. It was until I came to this little surgery. Nurses managed to get half a vial at 4th attempt before I passed out. Usually it takes 5+ to get a drop. Doctor today took only 1 attempt to get 2 full vials for lab test. I was shocked. The staff here performed something I thought it was impossible! Every time I leave that gp I always come out with smile and saying thank you. Those people work hard and those are decent people. Well trained staffed and not judgemental. They will listen you out and understand your issues. At the end of the day I got blood out at first attempt that never happened before. I got feeling I will stay with them for long time as this is genuinely best practice in UK.

Friendly staff & helpful doctors. Got an appointment which suited me and in very quick time.

Absolutely first class care.

From the moment I arrived till the moment I left I was looked after by all the staff. Everyone was lovely & reassuring. The room was perfect & very clean and the food was well presented & tasty with a great choice. An amazing team doing a fabulous job =)

Helped my Nan get better

Many thanks for helping me back on my feet

Absolutely marvellous. Surgical teams and ward teams are highly professional but also have time to talk to individual patients and explain matters clearly and concisely. Once again this month I have very good reason to thank the teams at Wonford. They have given me back a worry free life. Thank you all from the depths of my being! Ian A. H. Holland

Brilliant care, always clean. Very busy but both nurses doctors and surgeons always spend time to explain in full so you are kept up to date.