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14 Marsh Barton Rd, Exeter EX2 8NT, UK – 01392 247513
Very Good customer service and very helpful, Owen was great in dealing with our car purchase he was very helpful, polite and courteous and professional, I would have given 5 stars but feel there is room for improvement when it comes to prepping your cars for collection, I spent £8900 and spent the extra to have the diamond bright coating put on the vehicle when I got home I noticed lots of white spots where the diamond bright had stuck to and this was tar spots, the vehicle should have had these removed and been polished prior to applying the coating, so i have had to remove these myself with tar remover these tar spots had been on the vehicle prior to this as you could see where the coating had stuck to them also I had scotch guard put on the interior but had to remove some stains when i got home from the sun visors and roof of the car, fortunately a cleaning kit came with the car and I was able to do this very easily, Hendy take the number plates off the car and replace them with their own branded ones which is fine by me but the front number plate was put back on the car crooked, the previous number plate was perfectly straight as I have a photo to prove this, Hendy did service the car for me to keep the service book up to date so thank you for that Hendy. I did try to get a price reduction as the cam belt was due to be replaced and they did apologize but would not reduce the cost of the car as its only a recommendation which I excepted as I really liked the car and have already booked it in at my own expense to have it done, please don't let this review put you off they have a great selection of cars and are competitively priced, the cars are all unlocked for you to view at your leisure and there is no pressure selling but the staff are always close by to help you if needed and they all are very helpful and very polite courteous and honest and I would recommend them. They just need to polish up their car prepping. I should have noticed this when I collected my car but was too excited and just wanted to get in and drive it the hand over and paper work was dealt with by Owen it went very smooth I just sat their and he did everything I received my V5 in the post only a few days later because Owen went online and changed the owners straight away and then proceeded to explain how the car worked as it was quite different from what i was used to. I am very happy with my car purchase and I am sorry Hendy to whinge a bit but feel you are very close to going from very good customer service to outstanding customer service by just sorting out a couple of issues. I will be coming back for my next car because I was treated so well by the staff at Hendy.
My partner had already purchased his car from Hendy Exeter so we already knew about their great customer service. Owen was the salesman that helped us this time and from start to finish was really helpful. We like Hendy because there is no pushy salesmen and all the cars are open for you to have a look at your leisure. Once we had seen a car we were interested in, Owen took us through the process explaining everything thoroughly and answering any questions and letting us take our time. Both Owen and Georgia that did the handover made us feel like nothing was too much trouble and made sure we understood every step of the process. Would highly recommend Hendy Exeter to anyone looking for a quality used car. Miss J Barlow
127 Exwick Rd, Exeter EX4 2BH, UK – 01392 258844
absolutely first class service, the guys Steve and Leigh have done a brilliant job and its like driving a brand new car again, would recommend the guys and Steve very understanding , will be taking my car back to them again for its servicing , first class guys and thank you very much for your extremely prompt service , thanks once again, Chris.
We bought a second hand Fiat Panda from these guys a couple of months ago. Both pre- and post-sale service were exceptional. They agreed to pretty much every request I made (replacing the timing belt, which tends to go at around the mileage this car had on it, and also the exhaust pipe, which was a bit on the rusty side). They also gave it a full service and MOT, sorted out the road tax there and then, and had it cleaned before I picked it up. The quality of the second hand cars they have coming is consistently higher than anywhere else we saw in Exeter or East Devon, and it was quite obvious these guys take pride in both the cars and the mechanical work they do on them. I would completely recommend this garage to anyone looking for a high-quality second hand car, and knowledgeable, helpful and trustworthy service.
Unit 4, 8 Marsh Green Rd N, Exeter EX2 8NY, UK – 01392 494878
Pleasant and knowledgeable people. Range of cars for sale. Prices seem reasonable.
Really friendly staff Kirsty was really helpful and explained everything properly didn’t force a sell on me was very patient as was needing to chat to my wife also. Would definitely recommend to anyone looking to buy a car.
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